RESPONSIBLE GAMING POLICY

THIS DOCUMENT PROVIDES INFORMATION, NOT ADVICE

Introduction

As a licensed online casino operator in Curacao, the Company ensures that all games permitted to play are developed with the highest standards and are fully compliant in meeting the requirements set out by the relevant authorities. The Company’s main mission is to ensure that every customer enjoys gambling as a planned and appropriate entertainment option.

At NEON WIN CASINO, we prioritize the well-being and enjoyment of our players. We understand that gambling should be a form of entertainment and not a means of generating income.

If you have previously had any issues with gaming addiction, financial difficulty, or any other issue accounted for under our “Responsible Gaming” procedure, it is your responsibility to refrain from opening new accounts.

What is Responsible Gambling?

Responsible Gambling is a fundamental principle aimed at minimizing the risks associated with gambling addiction. It emphasizes the accountability of individuals for their actions while also acknowledging the responsibility of service providers in promoting safe gambling practices.

To ensure that our players engage in safe and responsible gambling practices, we have implemented the policies below.

Age Restriction

In accordance with the Policy, underage individuals are barred from using the services of the online casino. The Company may request documented proof of the registered user’s age at any time as well as suspend the user’s player account until the information requested is presented. If a violation is detected, the user’s account will be frozen and all winnings revoked.

NEON WIN CASINO doesn't allow anyone under 18 years of age to open an account. Our casino games are not designed to attract children or adolescents. We actively discourage and track persons under the age of 18 who attempt to play on our website.

We use enhanced verification systems to detect minors logging in. Nevertheless, we understand that the Internet is readily accessible in many houses around the globe, therefore gaming companies and parents must cooperate to protect minors from underage gambling. Child protection software can be used to block games from minors and is recommended for players who prefer an extra level of protection or live with persons under the legal age limit.

You can use the following measures to help to protect minors:

Self-Exclusion

If you feel that your online casino gaming has ceased to be enjoyable and is negatively impacting your life, please reach out to our support team, or navigate to 'Profile' -> ‘Self-Exclusion’ on our website for temporary exclution. You can request a temporary or permanent restriction of your account.

We offer a self-exclusion option for players who wish to take a break from gambling. During this period, players will be prevented from accessing their accounts and participating in any gambling activities. You acknowledge and agree that if you request self-exclusion from our website, you will not be authorized to open or use a new account on any of the websites operated by the Company during the self-exclusion period until the self-exclusion is lifted and the original account is reopened. If you breach this provision, we may suspend any new account you open on any other website and delete any balance therein, and we will have no obligation to refund any balance you have earned through that account.

Account Limits

Account limits are an essential feature of our responsible gambling policy, aimed at promoting safe and controlled gaming practices. These limits allow players to set personal restrictions on various aspects of their gambling activity, helping them manage their gameplay and minimize the risk of harm.

Deposit Limits. Deposit limits allow you to establish a maximum amount of money that you can deposit into your casino account within a specified timeframe. By setting deposit limits, you can ensure that you do not deposit more money than you can afford to lose. You have the flexibility to choose between daily, weekly, or monthly limits based on your preferences and financial situation. To set a deposit limit, simply navigate to the 'Profile' section and select 'Limits'.

Wager Limits: Wager limits allow you to set a maximum amount of money you are willing to wager within a specific timeframe - daily, weekly, or monthly. Once the set limit is reached, you are prevented from placing any further bets until the limit resets.

Session Limits: Session limits allow you to specify the maximum duration of time you intend to spend on our Website during a single gambling session. Once the predetermined time limit is reached, you are automatically logged out of their accounts, preventing you from continuing to play.

Loss Limits: Loss limits enable you to set a threshold for the maximum amount of money you are willing to lose within a specified timeframe. Once the cumulative losses reach the predetermined limit, you are prevented from placing any further bets until the limit resets.

It's important to note that once you set a limit, any requests to modify or remove the limit will not be implemented until 24 hours have passed. This delay ensures that you have time to reconsider your decision and maintain responsible gambling practices.

IT'S CRUCIAL TO BEAR IN MIND THAT ALL FORMS OF GAMBLING CARRY RISKS AND DEMAND A RESPONSIBLE APPROACH. BY ADHERING TO THE GUIDELINES ABOVE, YOU CAN MAXIMIZE YOUR ENJOYMENT OF GAMBLING WITHOUT PUTTING YOURSELF OR YOUR LOVED ONES AT RISK.

If you feel you might be at risk, our Support Team is here to help. We can explain the measures you can take on abcdcasino.com to restrict your gambling and direct you to specialist organizations that can provide assistance. Contact our support team by emailing support@neon-win.com.

Last update:
19.06.2024